Shipping

Square Cookware Shipping Policy

At Square Cookware, we are committed to delivering your order swiftly and in impeccable condition. For national delivery across South Africa, we rely on the trusted services of The Courier Guy.

Please note that occasionally, due to logistical reasons, we may choose an alternative courier service, but rest assured, we maintain high service standards and transparency throughout the process.

Shipping Times

Once your order is packed and ready to go, we coordinate with the courier to schedule the pickup. Here are the approximate shipping times that apply to most orders:

• • Main City Centres and Suburbs: 3 to 5 Business Days

• • Remote Locations (more than 50km from Main Centres): 5 to 8 Business Days

These timeframes are indicative, and while we endeavor to meet them or even exceed your expectations, there may be occasions where external factors cause delays. Should this happen, we will communicate with you promptly.

Order Tracking

Upon dispatch, you’ll receive a tracking number that lets you follow your order’s journey. To track parcels handled by The Courier Guy, simply visit The Courier Guy tracking page and enter the provided tracking number. For any assistance with tracking, feel free to get in touch with us directly.

Delivery Issues

We strive for excellence, but should any delivery issues arise, or if your products arrive in less than perfect condition, please contact us at info@square-cookware.com without delay. If possible, attach a photo of the item’s condition to help us resolve the issue quicker.

International Orders

For our international customers, please contact us at info@square-cookware.com for information on shipping options and rates. Our team is ready to assist with any enquiries and ensure your international shopping experience is as seamless as possible. Visit our website www.square-cookware.com for more details and to explore our premium cookware collection.